Creating and using a personal account in our Customer Center can have many advantages for you.
The order overview gives you an up-to-date overview of your old or current orders at any time. You can also view your shipping status, reprint invoices, cancel orders, or download return labels with just a few clicks.
To access this customer center in our ApoNatura online shop, you must do the following:
- Go to the ApoNatura Customer
- Then click on the button “Request access data”
- In the following window you must enter the email address with which you have already placed an order with us
- We will then send you your personal access data to your email
- With this data you can log in to your personal area of the customer center at any time
Current note: Currently, it's only possible to create a customer account with an email address that has already been used to place an order in the shop. However, we're constantly working on improving our site's user interface. In the future, we hope to offer you the option of creating a customer account without having previously placed an order.
FAQ
How long does it take until I receive my login details?
We'll send your personal login details to your email address within a maximum of three hours. In most cases, you'll receive your email within just a few minutes.
Can I create a customer account without placing an order?
Unfortunately, this is not possible at the moment. You can only request your login details using the email address you previously used to place an order in the ApoNatura shop.
What if I used the wrong email address when ordering?
We offer a solution for this as well. If this is the case, you'll find a troubleshooting link at the bottom of the Customer Center under "Login Issues." There, you'll be asked to provide your contact information and a possible callback time. Our technicians will then contact you and resolve the issue.
Will an account be created automatically when I place my first order?
No. To access your personal customer center, you must first request your login details through the ApoNatura Customer Center. Only then will this account be created and you will have access to all the benefits associated with it.
What do I do if I want to change my data?
What you need to do to change your data such as delivery address, name, etc., is explained in detail at Change contact information.
What should I do if I forget my password?
We will explain what you need to do next under Forgot password.
How do I delete my account?
We will explain how this works at delete a customer account.