30 days return policy

24/7 ONLINE SUPPORT

Fast shipping with DHL

Free return shipping

Free delivery from 39 €*

To log in to your personal account in our customer center, you'll need your login details. Just like with other shops, you log in with your email address and password:

» Here you can log in to your customer account


FAQ

Where do I get my login details?

If you are a new ApoNatura customer and have never visited our customer center before, you will first need to request your login details. You can find out exactly how to do this at Create Account.

What do I do if I have lost my password?

If you can't remember your password or have lost the email with your login details, no problem. You can find out exactly what you need to do at Forgot password.

What can I do if I have forgotten my email address?

Here, you have the same option as if you entered an incorrect email address. You'll find a troubleshooting link at the bottom of the Customer Center under "Login Issues." There, you'll be asked to provide your contact information and a possible callback time. Our technicians will then contact you and resolve the issue.

What can I do if I have problems logging in?

If you have problems logging in, we can give you the following tips:

  • First, you should check again whether you have written your email address and password correctly.
  • Next, you can try clearing your browser's cache.
  • If it still doesn't work, try changing the browser or the device you want to log in from.

How do I log out again?

As in other shops, you can log out of your personal area in the customer center by clicking on the “Logout Button”.

authorized dealer

You can return items within 30 days.

24/7 Online Support

Any questions? We're here for you around the clock.

Fast shipping (DHL)

We ship exclusively with DHL. Fast and reliable.

Free delivery from 39€*

For purchases over 39€, shipping is covered by us.