30 days return policy

24/7 ONLINE SUPPORT

Fast shipping with DHL

Free return shipping

Free delivery from 39 €*

If you've lost your password, don't remember it, or simply want to change it, you can easily reset it using your email address. To do so, follow these steps:

  1. Switch to ApoNatura Customer
  2. There you click on the button “Forgot password”
  3. On the next page you can enter your email address and click on the “Request password” button
  4. We will then send you a new password to your email address.

FAQ

What do I do if I also forgot my email?

Here, you currently have the option of proceeding in the same way as if you entered an incorrect email address. You'll find a troubleshooting link at the bottom of the Customer Center under "Login Issues." There, you'll be asked to provide your contact information and a possible callback time. Our technicians will then contact you and resolve the issue.

authorized dealer

You can return items within 30 days.

24/7 Online Support

Any questions? We're here for you around the clock.

Fast shipping (DHL)

We ship exclusively with DHL. Fast and reliable.

Free delivery from 39€*

For purchases over 39€, shipping is covered by us.