Since June 2014, EU law has allowed online shop operators to pass on the full cost of returns to the buyer. That's all well and good, but we don't exercise this right! At ApoNatura, we always strive to put the customer first.
That's why you won't have to pay any return shipping costs!
This means that in the event of a complaint or return, as well as in the event that you cancel an order, we will cover the return shipping costs in full.
FAQ
What are ApoNatura’s return policies?
This always depends on whether it is a complaint or return, or whether you want to cancel an order. You can find detailed information at Return conditions & return periods.
How can I submit a return?
We will explain to you step by step how exactly a return works at Complaints & Returns and under cancel order.
Are there any costs for returns from Austria or Switzerland?
No. ApoNatura will cover the return shipping costs for you. To do so, simply register via our Customer Contact customer support. They will then email you the return slip for your order.