Currently, it is not possible for you to exchange your goods for other goods in the ApoNatura shop.
Current note: We're constantly working on new optimizations and improvements to our online shop. Our focus is always on user-friendliness and your shopping experience. Therefore, we'll also offer you the option to exchange items with us in the future.
FAQ
But what do I do if I don’t like the product or it doesn’t work as expected?
If the product is damaged, defective, or doesn't work as expected, you can take advantage of our 30-day return guarantee. After submitting a complaint and returning the product, we'll either send you a faultless product, or you'll receive a full refund and can order something else from the store.
With Returns & Refunds you will find all the information you need in such a case.
What if I don't want to exchange my item but want a refund?
Of course, we at ApoNatura also offer you the option of a refund. This can be an option, especially if an item is delivered damaged or defective. You can learn more about this topic at Refunds.