Ordering, Shipping & Delivery

To see exactly when your order will arrive and where it is, we recommend that you use your tracking number to request information about the Shipment Tracking from DHL. Here you can reliably get all the information you need.

Our delivery area includes shipping to Germany, Austria, and Switzerland. You can find all further information here. International Shipping.

Yes. Customs fees may apply for deliveries to Switzerland. You can find all further information and important questions on this topic here. Shipping.

This depends on the final value of your order and where your shipment is going. For example, we offer free shipping to Germany for orders over €39,00. Different rules apply for deliveries to Switzerland, Austria, France, Italy, or Spain. You can find all the information and prices here. Shipping.

Do you want your Check order statusYou can obtain this information via the ApoNatura online customer center. Simply log in with your personal login details and view the "Order Overview" section.

If your package has not arrived or been delivered yet, you can follow these steps:

1. Check order status – You can check the status of your order in our customer center.
2. Shipment Tracking - If you have a tracking number from our shipping service provider DHL, you can check their website to see where your package is currently located.
3. Check your email account – You should always check your email account for messages from us or the supplier. If there are any delivery delays, you will usually be notified via this channel.
4. Contact support If you haven't found a solution after completing all these steps, you can contact our support team via our customer center. We'll be happy to help!

Note: Please wait at least 5 days after ordering the goods before taking this step.

On the one hand, you can cancel orderIf we haven't already shipped it, please place a new order with the correct shipping address. If the order can no longer be canceled, you can request delivery to a different address from DHL using the tracking number.

Of course you can also use it without a customer account Shop safely at ApoNaturaYou have the option of placing an order with us as a guest. All you need to do is provide us with your delivery details during the ordering process. A customer account, however, will help you with things like checking your order status, viewing your order overview, and much more.

If you want to create an account with ApoNatura, you can find out more at Create Account how it works.